To further increase security British Gas also change the keys, used to encrypt smart meter traffic, every few months. and so I would be interested to know which bit is incorrect for the future. But it doesnt change the end result In the current state, there is no way to tap on this network without BG providing the facility for compliant devices to be added on the HAN. had chat session to BG, this time they hadnt clue what I was talking about But eventually agreed to send an Engineer to fit a new TRIO smart meter Which is where I started 2 weeks ago !!! However, consumer groups were concerned that this form of access would be used only by technology-literate consumers. If your meter is partly concealed in a case outside, your energy company might not be able to replace it yet. Find out what to do if you energy company stops trading. We reveal some of the most common smart meter problems and concerns we've heard Your in-home display should work fully again when your smart meters are connected to the national wireless network. -Check out our plans! Wrong? Would I be able to access it via USB? The "Advanced Settings - Pairing" option requests an Installer PIN. Connect members with smart meters said theyd had a problem with theirs in the last 12 months. First-generation meters use mobile phone networks so may have trouble sending readings to your supplier automatically. It really is not the pleasurable experience that British Gas make it out to be in the adverts is it?. It sound like you are having exactly the same experience with British Gas as I did. Your energy suppliers website may also have instructions. You may need to pay if you damaged it. My TRIO says NOT COMMISSIONED when connecting to meters times out Hi Kevin, It arrived 2 days ago, I think it already had the WIFI module, but I removed it used my new one to make sure. If not, ask your supplier for instructions. More information can be found here:http://trilliantinc.com/library-files/datasheets/ds_Communications_Hub.pdf. Also your comment about stifling the possibility of opening up smart maters to whole new industries is also a very good point. That's according to our survey in December 2022 of 8,668 people with smart meters. I have to admit I used you as a case study contrasting the open and closed approaches to data! Thousands missing out on energy support: London, Scotland and South East have most unclaimed prepayment meter vouchers, One in five energy vouchers for November 2022 haven't been claimed, Revealed: the best energy companies for 2023, Smart Export Guarantee rates: the best and worst SEG tariffs for solar panel owners, Households are being paid to use less energy: here's how to take part, Energy firms must stop forcing energy customers onto prepayment meters, 29% of prepayment customers still haven't received energy support payments. Weve heard from members with solar panels who have been refused a smart meter, and from others who have had a smart meter installed that doesn't work with their solar panels. Jim. Most connectivity problems should be resolved when all smart meters use the DCC wireless network, covering 99.25% of Great Britain. The gas meter in your pictures looks remarkably the same as the ones here. I'm really interested in the potential for OEM to connect to Smart Meters and was wondering if anyone on this thread had updates on the technical aspects, or succeeded in convincing their supplier to allow access to a third party gateway or new on the legal side? This, as it seems, would not be as easy as I at first thought. This should have happened automatically and, once connected, your meters smart functions should be restored. I was fortunate to be able to speak to one of the engineers in British Gass smart meter team and he explained some of the security restrictions to me: In absence of being able to collect stats via Zigbee, British Gas are apparently trialling a Virtual IHD, a smartphone app which will display energy usage echoing those on the ecoMeter. It is a shame but I am actually starting to find my smart meters more restrictive than their older dumb analog cousins. I'm an engineer developing the smart metering system used at British gas. Has anyone had any success yet? When I wrote this post I had only just started leaning about smart meters and ZigBee (and am still learning today!) You may see these referred to as SMETS1 and SMETS2 respectively. I wasnt watching too closely but the engineer scans the barcode on the meter and the ihd, then sends the off, about 5 minutes later they pair, Thanks, Ill keep you posted but Ive got to wait 3 weeks for an engineer now. Thanks, Best answer by Nancy_OVO 9 January 2018, 13:08. For security reasons, software in the communications hub (the HAN coordinator) will prevent CADs from updating any data in smart metering equipment or from executing any functional capabilities of a smart meter. If so, try moving it closer to the electricity smart meter and turn the device off and on again. Unfortunately the gas one hasn't managed to connect and provide me with the information I wanted hence why I agreed to have them installed in the first place. Powered by Discourse, best viewed with JavaScript enabled. In fact my FIT payment will be receivedby cheque (how last century?). Not only is the lack of access to my data is very annoying but also, the IHD, just like current clamp energy monitors (such as the Owl) displays an instantaneous consumption value which does not compensate for the direction of current flow in my electricity supply cable from the grid. If you have a British Gas Smart Meter Monitor, you can easily reset it by following these simple steps: First, find the reset button on the back of the monitor. Check the instruction booklet for troubleshooting tips, and contact your energy supplier if the problem persists. I was also demanding British Gas install the latest 'Phase 3' smart meters which, as I understand it, are still really in teething stage, so, although annoying at the time, I do have to forgive them the delays. Earliest they can come back is towards the end of January, will keep you updated. This I later found out was not going to be as easy as I thought. I used httpcanary app to create a fake VPN on my phone. Second-generation meters are what you should get if you have them installed now. British Gas have considered the option of adding further MAC addresses for additional Zigbee devices, but there were security concerns that hubs may accidentally (or maliciously) be linked to incorrect smart meters (i.e. Smart metering code of practice. Indeed it does seem that it will be some time (if ever) before anyone other than the energy companies will benefit from Smart Meters. Thank you for these useful links. This can be monthly, daily or half-hourly. BTW what are you using as your REST API client? I have started off the blog with this initial post on my experience getting zigbee smart meters installed from British Gas. On the back on the unit is a badge saying "Zigbee Certified Product" again giving me hope that Zigbee is becoming more mainstream. Referring here to section 4.4 on page 51, in this latest government publication on the matter, https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/325464/SEC4_-_Consultation_Document_-_FINAL.pdf. So, as I see it, none of this will happen and this is costing us 12billion?! Basically only permitting the Electricity Meter, Gas Meter and In Home Display. It would be interesting to write (old school pen and paper style) to British Gas enclosing and quoting this section of the document to see what their response may be I may just do it. Equally as a Pay Monthly member you won't need to enter a Vend code as this is designed for Pay-as-you-go customers to add top-ups to their meter balance . It was the second most-common issue that homes with smart meters experienced. Need help to reset smart monitor help please. 24-Inch Monitor Size: How Big Is a 24-Inch Monitor? If you have a first-generation British Gas smart meter (SMETS1), it may lose its network connection if you switch to a different supplier. Hi, I have moved house and I want to read the meter but I have no pin, how do I get a new pin and get the meter brought up to date? If it is I just need to POST my username and password to /usersservice/v2/login right? Paul Willis A new hub is being developed that should account for these issues and is expected to be available for installations in 2023. I guess there is a remote pairing option and its part of the GB Companion Spec, but I would love to know if anyone has actually got a 3rd party device to pair. New tariffs that pay you for exporting solar electricity to the national grid require you to have a meter that can give half-hourly readings generally this will be a smart meter. I am a little disappointed that I can not use Zigbee to access my energy usage from the smart meters, especially considering this is one of the larger selling points of smart meters, I hope that this will be a future phase to British Gass plans. If your meter is plugged into the mains, unplug it and take it to the location of your electricity meter. It is usually red and located near the bottom. The E470 supports both Import and Export electricity usage, so one day in the future I may be able to hook up some Solar PV Panels to it. Save my name, email, and website in this browser for the next time I comment. To achieve this, the DCC will put in place the shared data and communications infrastructure necessary for smart meters to: Operate consistently for all consumers regardless of their energy supplier, Provide smart metering data to network operators in support of smart grids. If you had a faulty old meter, or did not submit meter readings and got estimated bills, you might find that your payments change. How smart is that? Not all services are available to all customers at the current time. FWiW, mist/fog/rain can all affect the transmission range of a gas meter. 1. If your energy firm is bought by another company, you often become the customer of the acquiring firm too. Check the instruction booklet for troubleshooting tips, and contact your energy supplier if the problem persists. in May. However, if you're concerned that your bills are wrong, or your smart meter is showing an error message, contact your supplier. My first thought was that this would be as simple as getting a Smart Energy compatible Zigbee gateway or USB device, associating then with the smart meters Zigbee Home Area network (HAN) and I would then be able to read my consumption stats from my meters. The gas meter was installed as promised on 22 Jan. Published: 15:47 EST, 17 August 2021 . The first item in the environment variables is token and Im not sure what to put in there. Prefer to Pay As You Go? The IHD can't connect properly to the network in your home. Imagine if a security vulnerability is found that exposes your smart meters to a hacker? Often, these issues resolve themselves within 24 to 48 hours. The ZigBee smart energy profile requires this because the data being exchanged is quite sensitive and private. Smart meters are self-reading gas and electricity meters that show how much energy youre using in pounds and pence so its easy to keep an eye on how much youre spending. They may be able to do this in future. If you have solar panels and are offered a smart meter, make sure your supplier is aware. If you think your supplier has moved you to prepayment unfairly, you are within your rights to make a complaint. I am starting a new blog on my quest to find out which standard is the future of Home AutomationZigbee or Z-wave (or neither). I bought a WIFI plugin just in case it didnt have one. Smart Meter UK - Build an app / device handler for api? If you have a traditional meter, find out how to read your gas meter or how to read your electricity meter. Check the instructions your smart meter installer gave you if youre not sure. And you dont have to send us meter readings to get accurate bills it happens automatically. There is no flashing LED (I assume because it is running on a battery not connected to any electricity power supply and therefore an LED would over time drain its battery). They may ask you to dismantle the cupboard or move other obstacles to reach the meter. Smart meters automatically send your meter readings to us, so youll get more accurate bills without having to lift afinger. However one in 10 people in our survey of Which? This would be much more easy to secure and given that is software based on a central server much easier to update should they find holes with it. 1) The In-Home Display can't connect to the network in your home. If youre concerned, check your latest statement, or in your energy companys app if you have it, to see whether your readings are marked as smart. Software developers at British Gas and Trillaint (the manufacturer of the Zigbee hub) decided to limit the number of devices (MAC addresses) permitted to associate with the hub to 3. Required fields are marked *. It is responsible for making sure your meter works properly. I thought it may be of interest over here at OpenEnergyMonitoy.org: Following quite a bit of pestering and waiting I eventually managed to persuade British Gas to swap out my archaic Electricity and Gas meters for the latest 'Phase 3' Smart Meters. A hub is installed with your smart meter (often built into the meter) to do this. . Note: Apparently in some countries e.g. And quite easy so. Free delivery and returns on eligible orders. the Netherlands a smart meter has a type of serial port which can be linked to via a cable for local read only access. https://bestmonitorunder.com is a Participant in the Amazon Services LLC Associates Program, An Affiliate Advertising Program Designed to Provide Means For Sites To Earn Advertising Fees By Advertising & Linking to Amazon.com. Jim. My 2p, @Turribeach3 Thanks. If your smart meter has stopped working (for example, if you switched energy supplier and it can't connect to your new provider) this can affect your in-home display too. Energy firms are only allowed to switch customers to prepay for energy where they have checked that it's appropriate to do so. First, find the reset button on the back of the monitor. EnergySmart Monitor User Instructions - geo (Green Energy Options) Another government document [Smart meter data access and privacy] states: There was also support for the use of consumer access devices connected to the Home Area Network (HAN), to enable consumers to access their consumption data in a more bespoke manner. Final point. https://www.britishgas.co.uk/media/releases/ReleaseDetailPage.aspx?releaseId=1363 So I think there is hope yet, it looks as though there is certainly thought about allowing consumers the ability to connect additional devices (CADs) to the smart meters hub, but these, at least for now, may be trumped by security restrictions (I guess rightly so). As more energy companies start adopting Smart Meters we may start to see some healthy competition. Start by making a formal complaint to the provider itself, and if the issue isnt resolved after eight weeks, you can take your complaint to the energy ombudsman. However, sadly, a fewmonths after I wrote the article above the pair of them stopped working again. Find out what to do if you think your electric or gas meter is faulty. I opted in for an early placement. re-activate BG smart meters. Sadly there are a number of problems here. http://www.landisgyr.co.uk/product/landisgyr-e470-zigbee-smart-electricity-meter, http://www.landisgyr.co.uk/product/g370-zigbee-smart-ultrasonic-gas-meter/, http://www.landisgyr.co.uk/product/landisgyr-p450-ecometer/, http://www.britishgas.co.uk/content/dam/british-gas/documents/ph3-QuickUserGuide_printversion.pdf, http://trilliantinc.com/library-files/datasheets/ds_Communications_Hub.pdf, rebooted and now data is screwed (timeseries). They help by making you more aware of the energy youre using around your home. . More information about the G370 can be found here:http://www.landisgyr.co.uk/product/g370-zigbee-smart-ultrasonic-gas-meter/. Hi Nick, . from both the Gas and Electricity meters and transmits them to the British Gas mother ship (Head End?) Its a shame that this cant be integrated into my existing home automation system as I would like to get accurate details on electricity and gas usage as well as what I output back to the grid from my solar cells. Re: British Gas Smart Meters - Part 1. I dont think it would be too hard for British Gas to allow read access via Zigbee, all they would have to do is allow you to add a list of approved MAC addresses via your account in the online site this would solve the problem of people adding their neighbors devices. It is still showing the previous owners value of usage for gas and electric. The monitor will reset itself and the display will go blank. We use cookies to improve our website, follow up on incomplete orders, and show you relevant ads. (The problem is the new Smart Gas meters do not have a pulse of any kind (no counter wheels, flashing LEDs etc)). Good luck with the Gas meter install. 2023 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Check if your in-home display has a flat battery or is unplugged. I'm very interested in hearing how you got yours sorted! This is only a risk if you have a first-generation smart meter - the issue has been cleared up for the roll-out of second generation, or SMETS2, meters. To date it does not yet show the tariff, or show up on my on line account. Well be in touch as soon as were able to install smart meters at your home. Following my mission to get smart meters installed I started to look into the possibility of using Zigbee to gather my energy usage statistics from my new state of the art meters. If youre planning to switch, check with your new supplier if this will happen to your meters. Page 5 4 easy steps to install 3. This may be because they use compatible technology or the same brand of meter or have agreements in place. Suddenly burglars could be going around looking for houses where the electricity consumption has been flat so they know where to strike. The meters themselves upload data via the DCC network to the energy providers, this enables accurate billing without the need for onsite meter reading. Well ensure your home is ready and if were fitting both gas and electricity meters, itll take about two hours. Indeed it would be good if BG could put a system in place where additional trusted MAC(s) could be added to the HAN controller. This article describes how you can use the meters pulse to calculate energy usage. The electricity one works perfectly sending all my data onto the little monitor and submitting meter readings no problem. Smart City is an important economically strategic blueprint for a country's economic transformation and upgrade. In other words, keep your fingers crossed for BG to one day provide a web portal allowing consumers to connect 3rd party appliances conforming to the ZigBee standard on the secured network you have at home! Ive had BG Smart Meters for around 3 months now and I share the disappointment of those who expected more from them. Thanks for the comment. We'll send you an e-mail with instructions to reset your password. Don't forget to continue to submit manual readings in the meantime so that your bills are charged accurately. its useful to have an overview like that, have you had any luck with getting data out of the system? In such scenario there is very little consumers can do. CADs are expected to be available for purchase through retail stores or as part of a service: for example installing a central heating system, re-fitting a kitchen or as part of an energy supply contract. I had British Gas smart meters installed a few years ago. 22 December 2021 at 10:07AM. You can findhow to view more useful usage information for this IHD on our guide here-. If you have a British Gas Smart Meter Monitor, you can easily reset it by following these simple steps: If you have any problems resetting your monitor, you can contact British Gas customer service for help. 100119879. I would be more than happy to do whatever homework is required for a trial and also willing to write a review article on my websitehttp://www.smartofthehome.com/ about any of your products.