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7) Once you have saved any old emails you want to keep, delete the rest especially those with any personal information in them. Accounts that are inactive for six months are deleted automatically. Solved: Unable to send email from Outlook app - BT Community So, I did checked around it seems that smtp is not working. Our Gmail accounts work on all our devices. by on Email: timforrester@btinternet.com. on I can receive emails. Those who want to retain the same features once they leave BT can pay for Premium email, which costs 7.50 a month. My BT email is not working - Apple Community It's good (???) Thank you anyway. We think inflation-busting, mid-contract rises are grossly unfair and have been campaigning in recent weeks for suppliers to think again. They forecast a response within 72 hours. Today all of our emails addresses would receive, but not send. Looks like no ones replied in a while. Sending or receiving email | BT Help I know that I haven't received most of the emails sent from btinternet.com addresses at all. 6) Make a list of all of the accounts and logins that are linked to your old email address. ), having escalated the issue, within one hour, I was able to send email again from all devices and from all applications. Yesterday afternoon 22 April 2021, when I created a new email on my phone, it wouldnt send, stayed in my outbox and again I would receive error messages telling me to log in. Yet a number of readers have told us that they feel prevented from doing this because switching provider risks losing the email address on which they rely. Rachel Rickard Straus, Financial Mail On Sunday, Virgin Media sent most audacious price hike letter I've seen, says RACHEL RICKARD STRAUS: Telecoms giants take us for fools it has to stop, Pull plug on phone and broadband giants' price hike rackets NOW! Martin Gates, from Hampshire, has had an email account with Virgin Media for years. A Virgin Media spokesman adds: 'There is a cost to us to provide an email service and so it's not something we'd provide free of charge to former customers.'. 15h31. 23-04-2021 Rachel Rickard Straus, Financial Mail On Sunday I have had an empty VIPs mailbox suddenly appear in the sidebar of Apple Mail. Batman Outlaws #1 2 3 Complete DC Comics Lot Doug Moench | eBay on 17h25. One of the mails having been sent as long ago as April 4th. Thank you, JW. View cart for details. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Has anyone else encountered this and found a solution ? 10h59. All incoming emails were there on my phone, but when trying to send an email, I got the same error as Shortm showed in his first post. 19-12-2022 If you want to PM me with relevant details, I'll get someone who has access to take a look and see if there's anything we can see on our side. If someone answers your question correctly please let other members know by clicking on Mark as Accepted solution, Mine is Samsung A71 and also doesn't give option to enter the SSL encryption details, Announcements, Guides & Community Updates. Something went wrong. Thanks for the suggestion. All other emails to other systems have no issues. 21h18, I have got my email working again. Emails to btinternet are blocked - how can we fix this? - BT Broadband [Image Edited by Moderator to Remove Personal Information], Jan 8, 2021 10:47 AM in response to Suze07. What does this mean? About a week ago on my phone only, I started getting messages along the lines of you need to login to your email account when I went to read or send emails on my phone. You should however check that your email clients are using the correct settings as per this link. Last Thursday, I stopped receiving email from my @btinternet.com account. 09-07-2019 14-07-2019 I guess I will have stop e-mailing my wife from the iMac (I could even talk to her!). Having established that I was able to send email from webmail, the agent told me that there were no issue with BT's Servers (or the company who provides this service on their behalf), and the issue was with my device. Doing so can save hundreds of pounds. I've got a "failed delivery message". BT Email: I can't send or receive email If you can't send or receive emails, here are some simple tips to help you sort the problem out. As soon as I removed that link all was well again. There have been problems with the BT IMAP/POP servers stopping email clients from accessing the users email account for years. Though any rejection on our side should be returned back to the sender as a bounce. You can link any BT email address to another broadband or Premium email billing account. Terms and conditions of the sale . This is NOT 'A solution'. Read more about failed deliveries and messages from "MAILER-DAEMON" or "Mail Delivery Subsystem". 11-07-2019 And now, Google Groups users are reporting ( 1, 2, 3) that they are unable to send emails from BT and Earthlink email addresses. Go back to: Email help. BT Email - best practices for postmasters and senders of email. Contact Us - Customer Support | DISH Please check your email settings. After some trial and error I found that btinternet was objecting to my "signature" containing a link. Today all of our emails addresses would receive, but not send. All other emails to other systems have no issues. Yesterday, I managed to contact BT via webchat. I can send test messages to my iCloud e-mail but not other addresses. 15h27, on on If this post helped, please click the Thumbs Up and if it fixed your issue, please click This fixed my problem. I manually changed the outgoing port to 465 and repeated the procedure above, but still couldnt send emails from my phone no problem doing so on my laptop. Comic should be in the grade given in the listing title. 6h00. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. 2) Set up a forwarding system on your old email account so that all new emails are automatically redirected to your new email address. Can send emails fine from any other account. Thanks I decided to wait and see and this evening emails are sending OK again with the exception of one email that returns a 453 Too many recipients error message - I was trying to send an email to about 50 people on The problem usually resolves its self in a day or two. 5) Set up an auto-responder message on your old email address. Thanks for your reply, Townman and thanks to Anne too. 20h33 This has made me want to look a bit further and so I found the Community. We receive the following message when we try to send from our Mac. Hi The "Port" was set to 587 (correct) and "Use TLS/SSL" was checked (correct) but "Authentication" was set to "None". I think I remember something very similar happening to me earlier this year, after btinternet started being more restrictive about what they would accept in incoming emails. I can take the same message and copy it into gmail and send from there and it gets through with no problem. Copyright 1995-2023 eBay Inc. All Rights Reserved. Go through and update your details for each one with your new email address. Go back to . 23-04-2021 on 16:52 EST 04 Mar 2023. 'I have always used the same email address,' says Dave, 79, from Cambridge. This isn't just a small delay. I then asked them to login to BT webmail and send me another email and that one came through straight away. Sorry but how do I PM you, and what details do you need? I am not receiving emails to my Metronet account from at least two contacts with btinternet email addresses. If you're having problems, try logging in to webmail. I've rebooted twice and reinstalled Office 365 without success. The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. @stevebrass Thanks, but same result as before. When this happens. If I send a message to this group it gets to 10 for the group but not the other 4, all of whom have btinternet addresses. captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of All we can do is see if anything was rejected by the inbound platform from the sender to the recipient. But the problem is, and has been for years, why is it ONLY btinternet email addresses that suffer from this problem. on BT allows former customers to access a basic form of their email account for free. I have deleted the account and reinstalled, checked all the settings and named the account with the e mail address. 26-08-2021 I am not quite sure how/why but it may help if I describe the actions that I took to get it working again. 10-07-2019 They also sent a test email from a PC using an outlook client and that didn't come through either. on He received emails from me okay (from my Metronet email address) but I wasn't getting his replies. I can't find the missing messages in spam and I actually received one of the missing emails this morning that was sent at the beginning of March! The advice from forum users is to do nothing such as changing passwords or deleting and resetting up accounts as this invariably causes more problems than it solves. I selected my btinternet IMAP account in the accounts window of the preferences panel, selected "Server Settings" and unchecked the "Automatically manage connection settings" checkbox in the SMTP section to open up the SMTP settings dialogue. After 6 mos., if selected you will be billed $10.99/mo. Below is an article to help guide you through the process. Outgoing Mail Server: mail.btinternet.com Port: 465 (this may not be automatically populated on selecting SSL, so you'll need to check) SSL Encryption: Enabled (but not STARTTLS) Authentication: PLAIN Username: your email address including the @btinternet or @btopenworld.com part Password: your btinternet or btopenworld password . They must realise that they have a dreadful name. 11h05. Delays in Emails being delivered can arise from a multitude of reasons. Although port 587 will usually work, port 465 is the recommended port. on I cannot send even the simplest of messages this morning. Many customers find the BT community forum is a great way of getting help. If I changed my email address I would be bound to lose something important. What does this mean? I can send & receive on my work email account using the Outlook app. BT email addresses end with @btinternet.com, @btopenworld.com and @talk21.com. It's very annoying and slightly weird. https://community.bt.com/t5/Email/SMTP-server-password-issue-cannot-send-e-mails-from-e-mail/td-p/19 https://community.bt.com/t5/Email/BT-Email-on-Outlook-amp-iPhone/td-p/1949938, on I expect that they are simply burying their heads in the sand and do not look at all. Sending or receiving email. Last week I phones an advisor with a somewhat similar response. 14h56, on I have a recent problem with my email service. Millions of broadband customers are set to see their bills hiked in the coming weeks, many by 14 or even 17 per cent. Uninstall and Reinstall Mail app A. Uninstall - Windows Key+X > Click Windows Powershell (Admin) > Copy the below and paste into Powershell and Enter Created on May 24, 2016 Outlook emails not being received by btinternet.com addresses In the last two weeks, emails that I send from Outlook to btinternet.com email addresses are not being received by the person I sent them to. 19-12-2022 It seems that my account SMTP setup was changed (without my input).