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We had enjoyed going to the Sunset Royal in Cancun for many years. A high rating with the BBB and very few complaints ( hopefully none at all), The company has been around for multiple years, An actual office address instead of just a PO box. I want to complaint with PROFECO about this, and get my money back, We are unfortunately on the same boat as everyone else. Timeshare vendors often encourage people to go to a timeshare sales presentation by offering incredible prizes if they stay the entire presentation. We trust this article has been useful. All things considered, until there is any authority fresh insight about a legal claim, we would urge you to search out elective courses to getting made up for the time and cash youve put resources into your timeshare with Sunset Group. He said they will process my deposit refund. We checked our membership purchase agreement Article #10 says that the Developer is responsible for all insurance to cover full and partial damages. I asked that if I decided I didn't like the "private residency" after using it a year or two from now, and since they claim these "private residencies ONLY go up in value" would they agree to buy it back from me at the same cost I paid. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The plaintiff (or petitioner) notifies the defendant (or respondent) that they have started a court case against them by having them served with a complaint (or petition) and summons. The Better Business Bureau is an extraordinary method for checking the legitimacy of an organization. I wanted to share this with anyone that might be planning a vacation to Cancun because I do not want you to be a victim as well. Sunset Group is a family-owned timeshare developer. Assuming somebody offers you an astounding arrangement on a timeshare bundle or persuades you that you can get a good deal on a specific help, theres a big possibility that they are lying and are simply attempting to get cash from you. As weve stated, most timeshare companies do have exit programs set up its in their best interest to help you cancel so that you dont end up filing a lawsuit or writing negative reviews online. How To Cancel Holiday Inn Club Vacations Timeshare? BPREP 8500 Sunset is a company controlled by Korman Communities, which operates the AKA short term corporate rental business, and the Brookfield Property Group. Any updates on this? If there is somesort of class action please count me in. They still refused to let me leave with a copy of the unsigned contract to review with an attorney. Sunset Lounge lawsuit heads to court while venue continues to sit empty They refuse. During our vacation at Sunset Fisherman, we met a few other people that also purchased a timeshare from this firm but at a lower cost (exact same package). We are now being told to write a letter to "the board" who will review it and see if we are approved to cancel our contract. This website uses cookies to improve your experience while you navigate through the website. Just sick to think that they get you right at the airport wanting you to come the very next day because they know if they can get you to sign that day that you will more than likely not read the pile of documents before your vacation is over. Is there any legal action being taken against the Sunset Group? Some of the lies: The lawsuit claimed that Sunset Group lured people in with promises of a free vacation, only to then try to sell them a timeshare. This turned out to be a Big Mistake! Assuming you have any inquiries or would like assistance getting rid of your Sunset Group timeshare, initiate a Live Chat with one of our representatives. Utah Courts - Court Records We are attempting to get out of our recent membership to "The Ultimate Loyalty Program" which was completely misrepresented during the sales presentation. I also almost got scam by Sunset World too . I'll keep you posted on how it turns out for us, but so far it is not looking good! We are rather disgusted with Sunset and would like to chat with any/all about this. Has anyone successful stopped paying maintenance fees? if it was a scam there would not be more than 20, 000 happy members of this group, it is not a scam, you have to use correctly your opttions and the ones who do so, have an amazing expirience with their purchase. They kept us there for almost 4 hours pressuring us to upgrade our contract to receive extra weeks and other privileges. Not the case at all, they worked and worked on prices and packages for hours continuously offering more alcoholic beverages along the way. The company has been doing business since 2012, concentrating on cancelling your mortgage balance and timeshare maintenance fees. Discover Riviera Maya Reservations for Non-Members Resort Select a Resort Check-In Mar02 Check-Out Mar04 Adults 02 Children 00 Member Promotions I am so furious right now AND IT SPOILS ALL THE 15 YEARS OF GOING TO SUNSET FISHERMEN! OMG, this scammers need to be stopped. The first was to continue with the upgrade - which we did not want. Thanks! We did not buy the all-inclusive. It is part of the Sunset World Company. but this timeshare by Royal Elite/Sandos. Try Profeco, and don't take no for an answer. to justify the additional $480 added to the $9, 815.00 balance. These cookies will be stored in your browser only with your consent. There are other, more reputable companies out there that can help you cancel your timeshare contract. A scam is an illegal scheme designed to cheat you out of your money. At the bottom of our most recent maintenance invoice (doubled for updating property) purposes, there is a statement: "would you like to stop paying maintenance fees? So many have been ripped off it's amazing that the Mexican gov't allows these crooks to continue to operate. Make sure to do your research on any company youre considering working withcheck their reviews and make sure theyre properly accredited. Salesperson promises to buy back the timeshare at a better price should the client ever decide that they no longer want to use it. Mr. Hernandez and another sales associate presented us with a copy of a document entitled Marketing Agreement, which he claimed waived our rights to cancel our contract, even though this waiver is not implicitly or explicitly stated in the Marketing Agreement document, and directly contradicts Mexican consumer law, which states that the right to cancel a contract cannot be waived. And you cannot trade your 'private residence' to go somewhere else if it is destroyed. My answer was that "the maintenance fee guaranteed they got paid to provide quality, not that I actually would get it." By providing my contact information and clicking submit, I am giving MyTimeshareExitReviews.com and its partners permission to contact me about this and other future offers using the information provided. Timeshares & Vacation Clubs. You mean to tell me that I was suppose to sit in my hotel room reading documents during my vacation. These same complaints can be found all over the internet on various forums and review websites. Charging our credit card for the monthly finance fee after we had contacted Sunset and told them specifically they were no longer authorized to debit payments from our card (late 2009). How to Get Rid of a Timeshare with a Mortgage Balance, Kings Creek Plantation Timeshare Cancellation. In addition to the fraudulent timeshare contract fee (discrepancies noted below) we were also required to pay an additional fee of $549 to Resorts International Marketing Corp. for exchange purposes and for Sunset to use first several years worth of weeks as credit towards contract fee. This seemed very odd since they did purchase this timeshare from us, then sold it back to us for one dollar. Of course they continue to respond with the "we are not interested at this time" for the past 2 years. After years of going we were surprised about 4 years ago and taken to Tres Rios for our week because of renovations at Sunset Fisherman. Of course after trying for almost 2 years, we have been constantly been given the " not interested at this time" respond. 10, Lote 13-B, Zona Hotelera Nationwide Mexico Phone: 011- (52)-9988808750 Web: Category: Resorts Sunset Lagoon, Royal Sunset, Sunset Group, Sunset Fishermen Fraud, Misrepresentation, Timeshare Scam Cancun Quintana Roo *Consumer Comment: Timeshare Scam Its very important to google the company and read reviews about them especially if you put out big money . by consumers, for consumers. All it says is "access to services". We finally were contacted by a person named Rosalia Silva Campos. I asked to take the contract home to have a lawyer review and if OK I would mail them a check and signed documents. Take action now! Customer service contacts and company information. 2. And I also check my contract and nothing in the contract that says they will buy my weeks so I know they just wanna scam me. File a complaint to Sunset World Resorts & Vacation Experiences, Boulevard Kukulcan Km. We only recommend companies with high ratings and strong track records in the industry. i cannot find anything out on this case though. The biggest reason we started our review website is to bring awareness of the many timeshare exit scams. I got suspicious when they kept adding 'requirements' to the tour that they did not mention before we rented the vehicle. They refused. We also suggest never working with an organization without first having everything recorded in an official agreement. I wish I had done some research about themOcean Spa Hotel, Laguna Suites Golf and Spa, Premier Cancun Vacations are all part of the Sunset Group. Please visit this website (specially the video section) to know in detail how these companies operate. Their goal is to make your vacation as enjoyable as possible so that you can come back year after year. This is designed to make it easier for people to get out of their contracts and make better choices in the future. Hopefully one day their tactics will end, I meant they are professional scammers. The last thing you want is to hand over your hard-earned money to a scammer. In some cases, your timeshare developer may offer an official exit program. I wish I had done some research about them. We signed yesterday and they said we cant cancel it. How To Get Out of a Diamond Resorts Timeshare? While its difficult to track down data on the best way to get rid of a Sunset Group timeshare, you do have choices. Big lie. Also, they will tell you that you are making an excellent financial investment, and that you can rent or sell your timeshare weeks for a profit. Ocean Spa Hotel, Laguna Suites Golf and Spa, Premier Cancun Vacations and more are all part of the Sunset Group. Sunset neighbors sue over contentious affordable housing project If youre stuck in a Sunset Group timeshare contract, youre not alone. Our experience was similar: Ripoff Report | Sunset Group Review - Cancun, Internet The fight over who will operate and manage the historic and publicly funded Sunset Lounge in West Palm Beach landed in a courtroom and a trial Thursday. Lie #3. Menu. This is multiple scenarios with the same story. Have you ever thought of a class action suit or is that possible for an American citizen to file a class action in Mexico? On August 31, 2007, my wife and I attended a sales presentation at Sunset Fishermens Village in Playacar. Two of the biggest warning signs are if a company asks for payment upfront, or if they cold-call potential customers. so we just put down a deposit and told that we have 5 days to cancel. It does not say what "services" are. This may also include calls and text messages to my wireless telephone numbers. Sunset has thus far refused to refund nearly six thousand U.S. dollars, and has turned our account over to their collection agency, RMI. Author of the review. Very unusual procedure. The resort they showed us "Tres Rios", is not even listed in the contract as part of the deal. Cancel RCI and Interval International Membership? An exit program usually includes some kind of refund or compensation for people who decide to leave the developer. The Marketing Sunset Group conned me out of my money for a trip to their resort in Cancun. Sunset Solutions Group Reviews, Complaints, Customer Service - Revdex.com We review timeshare exit companies so owners can make an informed decision. This case was filed in Manatee County Courts, Manatee County Courthouse located in Manatee, Florida. I cannot even sell mine for $1. they wanted to combine our 2 contracts - only problem is we have 1 contract not 2. wante to sell us rights to the Marina which is 5 years away from being built. The Federal Trade Commission warns people every year that the number one reason for timeshare exit scams is paying upfront fees. Welcome to Sunset Properties Group! YOUR PERSONAL INFORMATION IS SECURE. 7. If your developer doesnt have an exit program, your next step would be to seek out a timeshare exit company. They said we could come anytime to use our 'week'. This category only includes cookies that ensures basic functionalities and security features of the website. I wrote them and informed them that they were in breach of our contract - for failure to honor refund policy stated in the contract and for undisclosed or unsubstantiated charges, not mention in contract and for service never received. I am okay to take the 'hit' with collections, but did you make any more payments? We followed the terms of the contract termination clause (13) as written in the contract. How To Cancel Royal Holiday Club Timeshare? Hi goaliemike, we are here in cancun, we were scammed. Legitimate Companies that Buy Timeshares? Despite the fact that they practice things like this, it is feasible to discover a reputable timeshare release business with a track record of success in freeing consumers from their contracts. I believe we should do something about it, as I understand Mexican regulations forbid the offering of gifts, free vacation certificates or any other promotion strategies without informing the consumer the specific purpose of the offer. Official Site | Sunset World Resorts & Vacations Experiences In the event that something in the arrangement is not exactly right, explore what the genuine arrangement is to determine if its truly advantageous for you. If you regret purchasing your Sunset Group timeshare contract, youre not the only one. Can You Get Rid of an Escondido Towers Timeshare? If there is an Action Lawsuit going on some one please contact me thank you. After further review of our contract, we decided to cancel since we did not feel very comfortable about the whole business transaction. Filing a dispute claim is also helpful especially if you have proof that you cancelled your contract within the 5 days time frame . This effectively nullifies the contract. Of course they refused. i am assuming that you will get this message? They are Unethical, dishonest and should be put out of business. Have you had any luck with your fight against these crooks? We were at this so called "90 minute presentation" for the entire day, almost 8 hours! I am sure this will cause them to threaten a law suit and other tactics. It does not guarantee any level of quality of the room. items we already possessed in the terms of the contract e originally had. They had us fill out a form and told us that is was in order to get our credit pulled to see if we could get a better percentage rate on our monthly payments. We finally caved in and agreed to meet the last day that we were there. After this they charged our credit card and cashed a "check" payment for the same month's payment. This enticed us to purchase since we have tried to sell this timeshare in the U.S. with no success. The tour was nice, then came the HIGH pressure sales pitch. After 2 hours on the phone with him and looking at the web site he gave us while he was on the phone; we purchased a trip. We are tying to cancel our membership too but they said that it is not valid. We sent letters to The Sunset Group to the address listed on our contract - Promotora Sunset Beach Clubs S.A. DE C.V. Kukulcan Boulevard KM 10, Lot 13-B, Hotel Zone. Mr. Hernandez told us at that time that we could not cancel our contract, and he refused to accept our cancellation, either orally or in writing. How to Cancel Hyatt Residence Club Timeshare? These companies specialize in helping people just like you get out of their timeshare contracts. jeannette in Canada, refer to my post to CHELLE E28 RE: Article 99 of FEDERAL CONSUMER PROTECTION Mexico Sunset World Resorts & Vacation Experiences - Complaints Board A fast Google search will load several past timeshare exit scams that you educate yourself on. Unfortunately we used to enjoy going to Mexico many times in the past but now we will never go to Mexico or buy anything that is made there. This person was useless and was very dishonest in her statements to us. Overall makes it challenging to cancel their contracts. sunsetgrouplies@hotmail.com. How to Cancel a Mexican Timeshare Contract Legally, How To Cancel a Bluegreen Timeshare Contract, How To Cancel a Grandview Las Vegas Timeshare, How to Cancel a Vacation Village Timeshare Contract, Timeshare Mortgage and Maintenance Fee Cancellation, Timeshare Cancellation Rescission Letter Proposal, How To Cancel A Vidanta Timeshare Contract, Cancel Your RCI and Interval International Membership, How to Get Rid of a Timeshare Without Ruining Credit. Hello I was scammed too. However since it was our last day there, when we got back the very next day I called to cancel the contract upgrade as was my right according to - THE EARLY TERMINATION OF THE CONTRACT paragraph in our contract. Judge Denies West Hollywood's Request to Dismiss Part of Lawsuit Or you can fill out or form on the right side of the page. Sunset World Resorts & Vacation Experiences review: sunset group / fraud and dishonest. in our case we were threatened with original contract items to be removed by Sunset head office if we did not buy into the real estate group of the resort. Sunset Group, also called Sunset Hotel Group and Sunset World is a hotel management company that operates around the world. Please be aware of these types of schemes. Sunsetworld Resorts, did you find out the other locations of their hotels prior to this? zillayh@gmail.com, We are also victims of Sunset Group. Same happened to me in Playa del Carmen. (By the way when we returned to Fisherman's the next year, no improvements to the property were noticed) We paid our timeshare off and now just see the maintenance fees increasing every year. Well! Ripoff Report | Sunset Group complaints, reviews, scams, lawsuits and He very nicely said that they would refund my deposit - HOWEVER there was a reactivation fee - to reactivate my old contract at a cost that was more that the upgrade cost. politicians or family members who had lost by virtue of a judgment handed down in a proceeding or in whose If youve been a victim of wrongdoing by a company like Sunset Group, continue reading to learn more about what you can and should do to protect your rights and get compensated for your losses. My wife and I had a bad experience with them also. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I would also be interested in any class action lawsuits or any way to getting our money back. If youre thinking about purchasing a Sunset Group timeshare, we recommend you do your due diligence in researching their reputation. I cannot use my name but was scammed also. We are Americas #1 Timeshare Exit Resource. Here are some other tips to keep in mind so you avoid similar scams in the future: Do not use companies that lack an online presence, especially if they dont even have their own website. If they dont have a rating, or their grade is very low (an F especially), then its best to avoid them. When I did not take the bite, she texted that she needed to sell at least 7 of these to supplement her income! May 22, 2010 @ 12:56 PM). In the presentation, they claim that the all-inclusive is for corporate weeks only, and for regular weeks they can choose whether or not to pay for the all-inclusive. Business Profile Sunset Group Travel Club Contact Information 13611 s Dixie Hwy Ste 109 Miami, FL 33176-7262 Email this Business (908) 964-5967 Customer Complaints 18 complaints closed in. a complaint VS. Sunset . That proved to me they were lying about the value of the "product". They are taking away their earnest money based on lies and misrepresentation. Sunset World Group is a family-owned Mexican company and a leader in the hospitality industry, offering authentic and unforgettable vacation experiences in Cancun and the Riviera Maya. How to get rid of Avalon Vacation Club Timeshare? In short, the rule requires the . Some things that can help you tell if a company is reputable and not trying to scam you are as follows: We only suggest companies that use escrow, so you dont have to pay them until theyve successfully helped you get out of your timeshare. We have tried many times now to practice their "Buy Back" option which was promised to us on their presentation when we purchased. How To Get Out of a Grand Solmar Timeshare? I bought their package and regret it very much. They just called my house. Have you been able to get any resolution? This is when we knew the postings on the Internet were so very true. We should have known when she asked for a $40 deposit that would be returned to us upon completion of this presentation that something was up. After, I kept on receiving various offer to consider & I told them NO, just wanted a refund of my $5000 deposit & membership cancellation with immediate effect .Please, I need help to stop the debt collector from harassing & threatening to mess up my credit. They said they cannot do business via phone, fax, or email. Its crucial that you learn how to identify a scam so can safeguard yourself and your finances in the future. The company takes great pride in taking care of all your needs before, during, and after your stay. Our team couldnt find any proof that Sunset Group offers an official exit program. The Sunset Group is headquartered in Miami, FL but owns and/or manages properties in the Quintana Roo region. you paid 22 275, how many weeks and were you non the platimun plan? What should we do? While assessing an agreement, watch out for any irregularities, as they might highlight a scam.