But StubHub responded by booting him from their ticket platform altogether, something experts say is a sneaky clause in StubHub's fine print. StubHub owed him $111.36. If sellers had events canceled, StubHub would. If StubHub made a mistake, call their customer service line at 1-866-788-2482 and explain your problem. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. Just three weeks later, the company issued an update on their coronavirus policy. StubHubs Policy on Venue Health and Safety Protocols, COVID-19 Impacted Event Policy - What You Need to Know Before You Go. Explain your situation and why you wish to receive a refund. Save my name, email, and website in this browser for the next time I comment. Fax: 601.707.7913, 1 Timber Way List of canceled, postponed, and rescheduled live events - Ticketmaster Cookie Settings/Do Not Sell My Personal Information. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. Tel: 601.427.4050 "You can apply this coupon to one or multiple StubHub orders in the. and click the Request cash refund button on the appropriate credit. In these cases, theres nothing people can do but wait, until things get back to normal and events resume. PDF In the United States District Court for The Western District of Wisconsin Followhim on Twitter at @ProofHearsay. Copyright 2023 CBS Interactive Inc. All rights reserved. Kimmel believes the case will be resolved within the next 12 months in favor of consumers. Log in to your StubHub account and click or tap Profile then Orders to view your event status. StubHub's sole discretion (unless a refund is required by law)." 24. If the buyers billing address or event is in one of 14 states with consumer laws around refund then the customer still can receive a refund. Seamlessly, a full refund will be reimbursed to your account. This may include wearing a mask at all times, providing proof of your COVID-19 vaccination status, or submitting proof of a negative COVID-19 test within a certain window of time (e.g. San Francisco, CA 94105, A copy of the Notice of Dispute form is available through a link in the user agreement on StubHubs website (or by searching for StubHub notice of dispute on Google), and a copy is appended to this article as Exhibit A, StubHub Article, Notice of Dispute. One customer, Melissa Taylor, paid more than 270 for two tickets to the Wireless festival, an event that the organiser, Festival Republic, says has been cancelled. StubHub was pressing hard to get money. It is your responsibility to check with the venue, team, or performer website to understand all health and safety requirements before you go. StubHub and several more of these. StubHub will cancel payment to the seller (or recover the payment if it has already been paid). The answer is yes, StubHub is legal. |, How to Get a Refund from StubHub Because Getting a Future Credit for an Event That May Never Happen Just Sounds Sketchy. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press. But in a March 30 email to its customers, cited in the suit, it said the crisis has delayed getting its money back from sellersat a time when buyers expect immediate refunds. Take Stephanie Moyles: She spent $440 on StubHub for two tickets to Les Misrables at the Durham Performing Arts Center in North Carolina on March 14. For most sold out events, Stubhub is a great and easy way to get tickets. Create is a multi-purpose WordPress theme that gives you the power to create many different styles of websites. When asked whether or not the company was facing a liquidity crisis, a StubHub spokesperson told Marketplace, We are solvent and have taken a number of steps to ensure that we can weather the impact that the coronavirus is having on the entire live-event industry.. Not able to attend or sell tickets for performance on THIS DATE, THIS EVENT. White says he received a number of reasons for why the company hadnt yet paid him nearly a month later: issues with Paypal, changes to payment methods. However, there are some cases where StubHub may give you a refund, or even replacement tickets. Please enter valid email address to continue. But on March 25, StubHub changed the terms of its guarantee, giving it the discretion to make a full refund or issue the 120% coupon, according to the suit. We rely on your financial support to keep making that possible. Live Updates:The latest on coronavirus in Wisconsin, Daily Digest:What you need to know about coronavirus in Wisconsin. Terms at draftkings.com/sportsbook. They will offer you either 120% credit on a future ticket purchase, or give you your money back. What resale sites like StubHub are doing to the price of your ticket, How much a Super Bowl ticket will cost you and how its changed, Lets do the numbers: The money spent on the Rio Olympics. StubHubs return policy is called the FanProtect Guarantee. A brutal sucker punch in the OVC tournament stopped the game in its tracks. Stay home if you are sick and advise others to do the same. Prefer a cash refund instead? FORTUNE may receive compensation for some links to products and services on this website. It had already been disbursed to the sellers. Sellers must tell StubHub about any seat changes and disclose any relevant health and safety requirements associated with their listing when they differentiate from the overall venue policy. What happens when an event is canceled? : StubHub StubHub users who attend events during the COVID-19 pandemic agree that they are responsible for complying with all venue, team, and performer policies including COVID-19 verification requirements and health and safety protocols (e.g. "The return of live events, the input of customers, partners, and regulators, and the opportunity to finally consult with our new parent company, viagogo, all contributed to StubHub's decision to make this move now," the company said in a statement. [1]You already know that. If they are successful, the defendant pays the legal fees. It was a waiting game until March 30. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March . Its a material term of the agreement, Kimmel explained. Ways to get your money back for an event cancelled due to - Finder Use of and/or registration on any portion of this site constitutes acceptance of our User Agreement, Privacy Policy and Cookie Statement, and Your Privacy Choices and Rights (each updated 1/26/2023). All rights reserved (About Us). Unless you want a refund. This argument incorrectly assumes that StubHub has not already paid sellers for tickets that sold prior to the unprecedented wave of cancellations, or that all sellers have a net positive balance with StubHub. And for that, the law is on your side. Yes, the coronavirus is causing issues with everything ranging from everyday life to professional sporting events and everything in between, but StubHub wanted to assure everyone they would be taken care of. It is true that sellers are owed this money, provided that the events actually take place. This doesnt mean, of course, that folks arent having any trouble with some of these other major marketplaces. | CT Call 211 | Centers for Disease Control and Prevention. Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For Get browser notifications for breaking news, live events, and exclusive reporting. We certainly hope they do. Yes Overall, the website has very good customer service & refund policy. Drake and Bradley are the favorites in the MVC mens basketball conference tournament. [1] This article is written for use by U.S. residents; if you reside outside of the U.S., certain parts of the user agreement discussed in this article may be inapplicable. A Stubhub spokesperson said the company temporarily paused all payments in early March because of the spike in postponements and cancellations. StubHub to refund canceled events after pandemic complaints According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, "We'll do our best to find you comparable or better tickets, or offer you a full refund." Stubhub throws around a lot of "FanProtect Guarantee" lingo, which, as Derrick F. put it, is like "ticket insurance." At regular volume, we can afford to take that risk. It also happened that StubHub refused to refund a postponed event on the account that it wasn't outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. 2023 Advance Local Media LLC. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. Many events that have been cancelled or postponed are giving patrons a full refund for their money. If these are not available, you will likely get a full refund. Ticketmaster, for example, says you can get a refund if an event is canceled, but if an event is postponed or rescheduled . Read more about event statuses. / CBS New York. That guarantee is a promise you'll get your money back. Avoid close contact with people who are sick. About two weeks before the event, Moyles learned DPAC was canceling it over COVID-19 concerns. Ticket sales volume had crashed at the same time as they'd been receiving chargebacks from customers and requests for refunds on cancelled shows. They're trying to claw that back. Help us improve this article with your feedback. Its not acceptable, he said, explaining what to write. If the event is canceled and not rescheduled, you will get a refund. In 14 states including California, Florida, New Jersey and New York, local laws already allowed customers to get cash refunds if they contacted customer service. March 28, 2020 (https://www.sbnation.com/2020/3/28/21198101/stubhub-refunds-canceled-event-ticket-nhl-nba-concerts). If you can no longer attend your event for any reason, you can sell your tickets with confidence on StubHub in just a few quick steps. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Terms & Conditions. But not all companies are offering refunds. His attorneys did not immediately return emails. StubHub is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way Feedback Buy sports, concert and theater tickets on StubHub! Looking to sell? For full information about the FanProtect Guarantee, and how it works for you as a ticket buyer, click here. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. Tom Wolf, VIDEO: Man dead after 3 people start shooting outside apartment in Allegheny County, DOWNLOAD the Channel 11 News app for breaking news alerts, Pittsburgh woman missing for more than 30 years found alive in Puerto Rico, Crafton man accused of sexually assaulting 11-year-old girl at playground, Target 11 Investigates: SWAT team truck damaged, This Sewickley home is for sale for almost $5M (photos), Family of local teacher left with brain injury from car crash searching for healthcare options. Read Customer Service Reviews of stubhub.co.uk - Trustpilot Customerscomplained to the press andfiled lawsuits. The credits are valid through the end of 2022. Your donation today powers the independent journalism that you rely on. StubHub recently stopped offering cash refunds for canceled or postponed events. Also, if time permits, you can simply re-sell your tickets on StubHub (see our How to Sell Tickets on StubHub tutorial) or another popular ticket resale website. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay